A contingent approach on knowledge portal design for R&D teams: Relative importance of knowledge portal functionalities

Hong Joo Lee; Jong Woo Kim; Joon Koh

doi:10.1016/j.eswa.2008.02.061

A contingent approach on knowledge portal design for R&D teams: Relative importance of knowledge portal functionalities

Hong Joo Lee
, Jong Woo Kim
, Joon Koh

Hanyang University
Chonnam National University

Research output: Contribution to journal › Article › peer-review

24 Scopus citations

Abstract

Many research and development (R&D) organizations and teams currently use a specialized knowledge portal (KP) for research collaboration and knowledge management. However, R&D organizations adopt whole portal functionalities without considering their R&D team or the team's task characteristics. The motivation of this study comes from this typical lack of consideration. This study proposes that the degree of importance of specific KP functionalities may be affected by the particular context in which R&D teams handle knowledge. The objectives of this research are to identify functionalities that are relatively important of KPs based on the specific team and the team's task characteristics. This research attempts to provide implications that can be used to design and implement KPs for R&D teams. Based on a field survey with 142 researchers in government-sponsored research organizations in Korea, we found that researchers perceive communication, collaboration, and connection functionalities as being important when their team sizes are large or their team members are distributed. Also, the coordination functionality is more important when the research type relates to commercialization projects than when the team is involved in basic level research projects. We discuss interpretations of the results and implications on KP design.

Original language	English
Pages (from-to)	3662-3670
Number of pages	9
Journal	Expert Systems with Applications
Volume	36
Issue number	2 PART 2
DOIs	https://doi.org/10.1016/j.eswa.2008.02.061
State	Published - Mar 2009

Bibliographical note

Funding Information:
Selecting target audiences was supported by Korea Research Institute of Standards and Science (KRISS), Korea Research Institute of Bioscience and Biotechnology (KRIBB), and other government-sponsored research organizations that allowed contact with their researchers and provided contact names and addresses of researchers. We called all of their R&D team members by phone before distributing our survey questionnaires, and with a brief introduction of our survey we asked if they would be able to respond to the survey. Under their acceptance, we sent the questionnaires to them with small gifts via mail.

Keywords

Knowledge management
Knowledge portal
R&D team
Team characteristic

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10.1016/j.eswa.2008.02.061

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title = "A contingent approach on knowledge portal design for R\&D teams: Relative importance of knowledge portal functionalities",

abstract = "Many research and development (R\&D) organizations and teams currently use a specialized knowledge portal (KP) for research collaboration and knowledge management. However, R\&D organizations adopt whole portal functionalities without considering their R\&D team or the team's task characteristics. The motivation of this study comes from this typical lack of consideration. This study proposes that the degree of importance of specific KP functionalities may be affected by the particular context in which R\&D teams handle knowledge. The objectives of this research are to identify functionalities that are relatively important of KPs based on the specific team and the team's task characteristics. This research attempts to provide implications that can be used to design and implement KPs for R\&D teams. Based on a field survey with 142 researchers in government-sponsored research organizations in Korea, we found that researchers perceive communication, collaboration, and connection functionalities as being important when their team sizes are large or their team members are distributed. Also, the coordination functionality is more important when the research type relates to commercialization projects than when the team is involved in basic level research projects. We discuss interpretations of the results and implications on KP design.",

keywords = "Knowledge management, Knowledge portal, R\&D team, Team characteristic",

author = "Lee, \{Hong Joo\} and Kim, \{Jong Woo\} and Joon Koh",

note = "Funding Information: Selecting target audiences was supported by Korea Research Institute of Standards and Science (KRISS), Korea Research Institute of Bioscience and Biotechnology (KRIBB), and other government-sponsored research organizations that allowed contact with their researchers and provided contact names and addresses of researchers. We called all of their R\&D team members by phone before distributing our survey questionnaires, and with a brief introduction of our survey we asked if they would be able to respond to the survey. Under their acceptance, we sent the questionnaires to them with small gifts via mail. ",

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doi = "10.1016/j.eswa.2008.02.061",

language = "English",

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AU - Koh, Joon

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N2 - Many research and development (R&D) organizations and teams currently use a specialized knowledge portal (KP) for research collaboration and knowledge management. However, R&D organizations adopt whole portal functionalities without considering their R&D team or the team's task characteristics. The motivation of this study comes from this typical lack of consideration. This study proposes that the degree of importance of specific KP functionalities may be affected by the particular context in which R&D teams handle knowledge. The objectives of this research are to identify functionalities that are relatively important of KPs based on the specific team and the team's task characteristics. This research attempts to provide implications that can be used to design and implement KPs for R&D teams. Based on a field survey with 142 researchers in government-sponsored research organizations in Korea, we found that researchers perceive communication, collaboration, and connection functionalities as being important when their team sizes are large or their team members are distributed. Also, the coordination functionality is more important when the research type relates to commercialization projects than when the team is involved in basic level research projects. We discuss interpretations of the results and implications on KP design.

AB - Many research and development (R&D) organizations and teams currently use a specialized knowledge portal (KP) for research collaboration and knowledge management. However, R&D organizations adopt whole portal functionalities without considering their R&D team or the team's task characteristics. The motivation of this study comes from this typical lack of consideration. This study proposes that the degree of importance of specific KP functionalities may be affected by the particular context in which R&D teams handle knowledge. The objectives of this research are to identify functionalities that are relatively important of KPs based on the specific team and the team's task characteristics. This research attempts to provide implications that can be used to design and implement KPs for R&D teams. Based on a field survey with 142 researchers in government-sponsored research organizations in Korea, we found that researchers perceive communication, collaboration, and connection functionalities as being important when their team sizes are large or their team members are distributed. Also, the coordination functionality is more important when the research type relates to commercialization projects than when the team is involved in basic level research projects. We discuss interpretations of the results and implications on KP design.

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KW - Team characteristic

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A contingent approach on knowledge portal design for R&D teams: Relative importance of knowledge portal functionalities

Abstract

Bibliographical note

Keywords

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