@inproceedings{9f6cf411d6884b4993ca5269c9b716e8,
title = "Data mining approach to model the diagnostic service management",
abstract = "Korea has National Health Insurance Program operated by the government-owned National Health Insurance Corporation, and diagnostic services are provided every two year for the insured and their family members. Developing a customer relationship management (CRM) system using data mining technology would be useful to improve the performance of diagnostic service programs. Under these circumstances, this study developed a model for diagnostic service management taking into account the characteristics of subjects using a data mining approach. This study could be further used to develop an automated CRM system contributing to the increase in the rate of receiving diagnostic services.",
keywords = "Customer Relationship Management, Data Mining, Decision Trees, Diagnostic Service",
author = "Lee, \{Sun Mi\} and Lee, \{Ae Kyung\} and Park, \{Il Su\}",
year = "2006",
language = "English",
isbn = "158603622X",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
pages = "903",
booktitle = "Consumer-Centered Computer-Supported Care for Healthy People - Proceedings of NI 2006",
address = "United States",
note = "9th International Congress on Nursing Informatics, NI 2006 ; Conference date: 09-06-2006 Through 21-06-2006",
}