Abstract
Although the existing information systems (IS) literature investigated technology acceptance in the early stages of implementation, it is outdated and has a theoretical limitation in its understanding of users as passive recipients of technology. Addressing such limitations, this research focuses on innovative IS behavior as a crucial pattern of IS behavior. To predict innovative IS behaviors of front-office employees at hotels, this research analyzes the personal attitude of commitment to service quality and organizational conditions of psychological empowerment and organizational IS support for employees. The research results emphasize personal attitude, the significance of organizational predictors, and the effect of their interaction on innovative IS behaviors.
| Original language | English |
|---|---|
| Pages (from-to) | 424-444 |
| Number of pages | 21 |
| Journal | Journal of Quality Assurance in Hospitality and Tourism |
| Volume | 20 |
| Issue number | 4 |
| DOIs | |
| State | Published - 4 Jul 2019 |
Bibliographical note
Publisher Copyright:© 2018, © 2018 Taylor & Francis Group, LLC.
Keywords
- commitment to service quality
- frontline employees
- Innovative IS behavior
- organizational IS support
- psychological empowerment